What exactly am I paying for each month?
Three things: continuous monitoring of your workflows, repair when something breaks, and new automations from your backlog (about one a month on Core, two to three on Advanced). The plan includes a set number of engineering hours (8 on Core, 20 on Advanced) that cover building, fixing, documentation and our review calls.
Is it really just you?
Yes — you work directly with me, the engineer who builds and maintains your systems. Response times apply Monday–Friday, 9 AM–5 PM EST. As the client base grows, I'm adding a backup engineer trained on the same documentation, so coverage never depends on one person.
What happens when an automation breaks?
Monitoring opens an incident as soon as a failure is detected — or you report it in your support channel. I acknowledge it within your plan's response time (4 business hours for critical issues on Advanced, 1 business day on Core), fix the root cause, test it, and tell you what happened.
What if we need more than our monthly hours?
You'll get a heads-up at 75%. If a request needs more time, you choose: move it to next month, reprioritize, or approve extra hours at $95/hour. Nothing extra is ever billed without your written approval. Unused hours don't roll over, so we keep your backlog ready.
Do we have to switch tools?
Rarely. I work with what your team already uses and pays for — Zapier, Make, n8n, your CRM, spreadsheets and databases. I only suggest a change if a tool truly can't do the job.
Are software and AI costs included?
No. Subscriptions and usage (Zapier, Make, HubSpot, OpenAI, etc.) are billed to your accounts directly, so you always keep ownership of your tools, keys and data.
Who owns what you build?
You do. Everything is built in your accounts and documented. If you cancel, it all keeps running and stays yours.
What's the commitment?
The first 30 days, then month-to-month. Cancel any time with 30 days' written notice — during that period I finish in-flight work and hand over full documentation.
What's the $247 Automation Roadmap?
A written plan of 24 automations for your industry, ranked against the tools you already use, plus a review of your current Zapier/Make setup and a 30-minute walkthrough call. It's delivered in 7 business days and fully credited to your first month if you start a plan within 14 days.